Mindset


Thinking about your core customer profile - Which of the following most accurately describes the frequency of interaction that the executive team have with people who fit this profile?

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Mindset


How does your organisation interact with its customer base?

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Mindset


Thinking about how your organisation handles data - Which of the following most accurately describes the role data plays in your organisation's decision making?

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Mindset


Which of these statements best sums up your organisation's attitude to risk?

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Mindset


Thinking about innovation (which may include R&D/ testing/ and lo-fi development work) - Collectively, what % of your annual budget is invested in innovation

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Mindset


How do you recruit new team members and agencies? (select all that apply)

Select all that apply

Mindset


What % of your employees can recall the company’s mission, vision and values when asked?

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Mindset


Which of the following most accurately describes your organisation's operating model?

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Innovation


How far ahead does your strategic plan focus?

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Innovation


Where does your executive team get its inspiration from?

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Innovation


Thinking about inspiration - Which of the following does your executive team use? (select all that apply)

Select all that apply

Innovation


Which of the following best describes the cycle of innovation within your organisation?

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Innovation


If you discover a new innovation that could change your business, what do you typically do?

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Digital Hardware


Thinking about digital hardware - Which of the following best describes your approach to sourcing?

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Digital Hardware


Thinking about measuring ROI for digital hardware - Which of the following best describes how robust your method of measurement is?

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Digital Hardware


Which of the following best describes your organisation's connectivity capabilities?

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Digital Hardware


Thinking about implementing new hardware or software into the store environment - Which of the following best describes the approach to internal change management that your organisation takes when doing this?

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Enablement


Which of the following most accurately describes the extent to which your organisation has a single customer view?

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Enablement


Which of the following most accurately describes your customers' experience across channels?

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Enablement


To what extent are your inventory & supply chain management sytems and processes aligned?

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Enablement


Which of the following most accurately describes your organisation's view of your customers' shopping basket across channels?

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Enablement


Thinking about 'Click and Collect', 'Click and Reserve' and 'Click and Delivery from Store' - Which of the following most accurately describes your proposition and customer experience for these services?

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Enablement


To what extent are you able to offer your customers rich predictive information based on their known purchasing patterns?

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Enablement


What payment services do you currently offer your customers?

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Enablement


Which of the following best describes your platform and systems architecture maturity?

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Enablement


Which of the following best describes your current home delivery capability?

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Enablement


Which of the following best describes the customer experience for returning unwanted or damaged items?

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Enablement


Which of the following best describes the customer experience for re-ordering items?

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Enablement


What is your organsiation's approach to continuous improvement and development?

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Store Design


How flexible are your stores and fittings?

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Store Design


How much do your stores change from location to location?

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Store Design


How much data do you capture about what's going on in your stores?

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Store Design


Which of the following best describes the level of personalisation your organisation aspires to achieve?

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Store Design


Which of the following best describes your organisation's view as to the future of marketing?

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